Customer Feedback is feedback provided by your customers about their experiences with your product. It can be positive or negative. The idea behind collecting the feedback is to help customer, marketing and product teams to understand where they are wrong and how can they improve to provide more value to the customer.
The product team can utilize the feedback to drive the strategy of the product. They can channel the resources to build things will will have high impact or fix things which can be a blocker to the value provided by the product.
At MyProductHub, we are trying to help your teams to use the customer feedback effectively and create products which your customer will love.